How we handle your personal information

This Privacy Policy explains how Coversure Financial Services Limited collects, uses, stores, discloses and protects personal information in connection with NeedIt Life.

NeedIt Life is a trading name of Coversure Financial Services Limited (NZBN 9429047688780, FSP722232).

This Privacy Policy applies to your use of the NeedIt Life website, insurance applications, enquiries, communications and any other interactions you have with us.

We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

We only collect personal information that is reasonably necessary for the services we provide. The information we collect depends on the nature of your relationship with us and the services you request.

This may include:

• Your name, date of birth and contact details.
• Your occupation and employment information.
• Information about your personal circumstances and insurance needs.
• Financial information relevant to an insurance application or enquiry.
• Health or medical information where required for insurance purposes.
• Records of your consent, enquiries, applications and communications with us.
• Technical information such as your IP address, device information, browser type and website activity.

We collect personal information that you provide when you use the NeedIt Life website, submit an enquiry, complete an insurance application, request advice or communicate with us.

You are responsible for ensuring that the information you provide is accurate, complete and current.

If you provide personal information about another person, you must have their authority to provide that information to us.

Where necessary, we may collect personal information about you from third parties, including:

• Insurers and reinsurers.
• Financial Advisers and Nominated Representatives.
• Medical professionals.
• Claims assessors.
• Referral partners.
• Identity verification providers.
• Government agencies or public records.
• Technology and service providers.

We will only collect information from third parties with your consent or where collection is otherwise permitted by law.

We may collect sensitive personal information, including health and medical information, where it is required to assess an insurance application, administer a policy or process a claim.

Sensitive information will only be collected with your consent or where permitted by law. We take additional care when storing, using and disclosing this information.

When you use the NeedIt Life website, we may automatically collect technical information about your visit.

This may include:

• Your IP address.
• Your browser and device type.
• The pages you visit.
• The date and time of your visit.
• The website or advertisement that referred you to us.
• Your interactions with website forms and features.

We may use cookies, analytics tools and similar technologies to operate the website, improve performance, understand how visitors use the site and protect the website from fraud or misuse.

You can adjust your browser settings to block or delete cookies. However, some website features may not function correctly if cookies are disabled.

We use personal information only for the purposes for which it was collected or for another purpose permitted by law.

We may use your personal information to:

• Respond to your questions and enquiries.
• Assess your eligibility for insurance products available through NeedIt Life.
• Provide financial advice where advice has been requested or is otherwise provided.
• Submit and manage insurance applications on your behalf.
• Allow an insurer to assess risk, eligibility, policy terms and premiums.
• Administer and support your insurance policy.
• Manage renewals, policy changes and customer support.
• Assess, manage and process insurance claims.
• Verify your identity and prevent fraud or misuse.
• Comply with legal, regulatory, reporting and record-keeping obligations.
• Improve our website, systems, services and customer experience.

With your consent, we may use your personal information to send you information about products, services and updates that may be relevant to you.

Consent to receive marketing communications is optional. You may withdraw your consent at any time by:

• Using the unsubscribe link in an email.
• Following the opt-out instructions in a message.
• Contacting us directly.

Unsubscribing from marketing communications will not prevent us from contacting you about an existing enquiry, application, policy or service request.

We may use secure technology tools, including AI-assisted tools, to help record, transcribe, summarise or review meetings and communications.

These tools may be used to improve accuracy, maintain records, streamline administration and support the services we provide.

Some technology providers may process or store information outside New Zealand. Where personal information is handled by an overseas provider, we take reasonable steps to ensure appropriate privacy and security safeguards are in place.

Where your consent is required for a particular use, such as recording a meeting, you may withdraw that consent by notifying us. Withdrawing consent may affect our ability to provide some services.

We may disclose your personal information where this is necessary to provide our services, arrange insurance or comply with our legal obligations.

Your personal information may be disclosed to:

• Insurers and reinsurers.
• Financial Advisers and Nominated Representatives.
• Claims assessors and investigators.
• Medical professionals and health service providers.
• Identity verification and fraud prevention providers.
• IT, website hosting, database, email and communications providers.
• Professional advisers, including lawyers and accountants.
• Government agencies, regulators, law enforcement agencies and courts.
• Other parties where you have provided your consent.

Third-party service providers are expected to protect your personal information and only use it for the purpose for which it was disclosed.

NeedIt Life distributes and promotes insurance products issued by Momentum Life Limited (NZBN 9429041981658, FSP472286).

Where you apply for an insurance product, your personal information may be provided to Momentum Life Limited so it can assess your application, issue and administer your policy, provide customer support and assess any future claim.

Momentum Life Limited may also collect, use, hold and disclose your information in accordance with its own privacy policy.

Some of our insurers, reinsurers, technology providers and other service providers may be located outside New Zealand or may store information using systems located overseas.

Where personal information is disclosed or stored outside New Zealand, we take reasonable steps to ensure the recipient is subject to privacy safeguards that are comparable to those required under New Zealand law.

You are not required to provide personal information to us. However, if you choose not to provide information that is reasonably required, we may be unable to:

• Respond fully to your enquiry.
• Provide financial advice.
• Assess your eligibility for insurance.
• Arrange or administer insurance cover.
• Assist with policy changes or customer support.
• Assess or process a claim.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

These measures may include access controls, secure systems, authentication requirements, staff permissions, monitoring and contractual obligations placed on service providers.

No method of transmitting or storing information is completely secure. You should take reasonable steps to protect your account, devices, passwords and personal information.

We retain personal information only for as long as reasonably necessary to provide our services and meet our legal, regulatory, insurance and record-keeping obligations.

In most cases, client records will be retained for a minimum of seven years. Information may be retained for longer where this is required by law or reasonably necessary in connection with an insurance policy, complaint, claim or legal matter.

When information is no longer required, we will take reasonable steps to securely delete it, destroy it or remove identifying details.

If a privacy breach occurs, we will assess the nature and impact of the breach and take reasonable steps to contain and address it.

Where a privacy breach has caused, or is likely to cause, serious harm, we will notify affected individuals and the Office of the Privacy Commissioner in accordance with the Privacy Act 2020.

You may request access to personal information we hold about you. You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. Some requests may be refused or limited where permitted by law.

If we do not make a correction you have requested, you may ask us to attach a statement of correction to the information.

We may update this Privacy Policy from time to time to reflect changes to our services, systems, providers or legal obligations.

The latest version will be published on the NeedIt Life website. We recommend reviewing this policy periodically.

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

We will acknowledge your complaint within a reasonable timeframe and aim to resolve it within 20 working days.

If your privacy concern is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner.